Shipping policy

Order Processing Time

·         Important: the order shipping time does not include processing time.

·         Orders are filled and shipped within 2 business days (Monday-Friday). After the package is shipped, it is in the hands of USPS/UPS who will be delivering your order at the shipping rate you chose.

Shipping

·         We cannot guarantee any specific delivery dates.

·         The customer is responsible for providing an accurate shipping address.

·         If you need to change your shipping address, please reach out within 24 hours of purchasing. We will do our best to accommodate your request; however, processing begins soon after purchase and we may not be able to cancel your order if its already been packed.

·         If your order gets redirected back to us due to an inaccurate shipping address, please email us at LizaPeabody@HandHBooks.net. The customer is responsible for any reshipment fees.

·         Shipping Protection is an added layer of protection to your order which insures replacement for lost, stolen or damaged packages. By unselecting it, you are opting out of this premium feature.

·         Without Shipping Protection, items marked as “delivered” by the postal service are considered delivered for the purposes of refunds and cancellations.

·         We do not assume responsibility for orders shipped using international freight forwarders. Once your package is handed over to the freight forwarder, we cannot assist with lost, damaged, or undelivered items. Additionally, we will not provide any additional shipping information or documentation beyond what is included with your order. By choosing this shipping method, you accept full responsibility for any issues that may arise during transit.

Customs and Import Taxes

·         The customer is responsible for all customs fees, import taxes and tariffs. These fees are calculated automatically at checkout.